Refund and Return Policy
We want you to be 100% satisfied with your purchase! If you are not fully satisfied, we offer returns and exchanges on select items under the conditions outlined below.
Eligible Items for Return/Exchange: We accept returns and exchanges on the following items within 30 business days of purchase, provided the item is in its original packaging and condition:
- Art prints
- Original artwork
Items Not Eligible for Return/Exchange: Due to the nature of these products, we cannot accept returns or exchanges unless the item is damaged or defective upon arrival:
- Custom or commissioned artwork
- Digital downloads
How to Request a Return or Exchange:
- Email us at info[at]divineny.com within 14 days of receiving your order. Please include your order number, reason for return, and whether you would like a refund or exchange.
- Ship the item back to us using USPS or your preferred carrier (we will provide the return address via email).
- We must receive the returned item within 35 business days from the date of purchase.
Important Notes:
- Shipping costs: The buyer is responsible for return shipping.
- Condition of item: The item must be returned in its original condition. If the item shows signs of use or damage, we may not be able to offer a full refund or exchange.
- Refund processing: Once we receive the returned item, please allow 10-14 business days for your refund to be processed.
Thank you for your understanding, and feel free to reach out with any questions!