Frequently Asked Questions
Find answers to common questions about artwork, commissions, shipping, returns, and licensing. If you don’t see what you’re looking for, feel free to get in touch—email us at info[at]divineny[dot]com.
Shipping & Delivery
Do you ship internationally?
At this time, we do not ship internationally. For international orders, please browse our original artwork, art prints, and other products available in our Etsy shop and place your order there.
What shipping options are available within the United States?
We offer free standard shipping within the United States (excluding Hawaii, Alaska, and Puerto Rico) via USPS (United States Postal Service). Select original artworks may be shipped via UPS or FedEx, depending on size and packaging requirements.
How will my artwork be packaged?
Each artwork is carefully packaged using protective materials to ensure it arrives safely. All orders include tracking information.
Can I track my order once it has shipped?
Yes. Once your artwork ships, you will receive a tracking number so you can monitor its delivery.
Returns & Exchanges
What is your return and exchange policy?
We do not accept returns or exchanges on original artwork or custom/commissioned pieces. Art prints and select products may be returned within 30 days of purchase, provided they are in original condition and packaging. Please refer to our Refund & Return Policy for full details.
What if my artwork arrives damaged or defective?
If your artwork arrives damaged or defective, please contact us within 7 days of delivery. We take great care in packaging and will work with you to resolve the issue promptly.
Custom & Commissioned Artwork
How do I place an order for custom artwork or a commission?
Visit our Custom Artwork page and follow the outlined steps. We will schedule a video call via Google Meet to discuss your vision, preferences, timeline, and pricing before moving forward.
What is the turnaround time for custom artwork?
Custom commissions typically take 4–6 weeks, depending on complexity and current workload. A timeline will be confirmed once project details are finalized. This service is available to clients in the United States and Canada only.
Pricing & Payment
How is custom artwork priced?
Pricing is based on size, complexity, and medium. After discussing your project, you’ll receive a personalized quote.
What payment methods do you accept?
We accept major credit cards and PayPal. A 50% deposit is required to begin work on custom or commissioned projects.
Do you offer payment plans?
Yes. Payment plans are available for custom projects over $1,000. Please contact us to discuss available options.
Prints & Original Artwork
Are your prints limited edition?
Many prints are limited edition and are numbered and signed by the artist.
How should I care for my artwork or print?
To preserve your artwork, keep it in a cool, dry place away from direct sunlight. Framing under glass is recommended for added protection.
Are original artworks signed or certified?
Yes, all original artworks are signed. Certificates of authenticity are available upon request.
Art Licensing
Do you offer licensing for commercial use?
Yes, licensing options are available for commercial use. Please contact us to discuss terms and pricing.
Can I license artwork for my business or branding?
Absolutely. Licensing arrangements can be made for branding, marketing, or business use. Email us to discuss your needs.
Customer Support
How can I contact you with questions or concerns?
You can reach us at info[at]divineny[dot]com or through the Contact page on this site.