FAQs
1. Custom and Commissioned Artwork Requests
How do I place an order for custom artwork or a commission?
To place an order, visit our Custom Artwork page and follow the outlined steps. We will schedule a video call via Google Meet to discuss your project, vision, preferences, and pricing before moving forward with your custom or commissioned artwork.
What is the turnaround time for custom artwork or commissions?
Custom orders typically take 4 to 6 weeks, depending on the complexity and our current workload. We will provide an estimated completion time once we finalize the project details.
2. Pricing & Payment
How do you price custom artwork?
Pricing varies depending on the size, complexity, and medium of the piece. After discussing the specifics of your commission, we’ll provide you with a personalized quote.
What payment methods do you accept?
We accept major credit cards and PayPal. A 50% deposit is required to begin work on custom or commissioned art projects.
Do you offer payment plans?
Yes! For custom pieces over $1,000, we offer flexible payment plans. Please get in touch with us to discuss available options.
3. Shipping & Delivery
Do you ship internationally?
Yes, we offer international shipping. Shipping costs vary depending on your location.
What shipping options are available?
We provide free standard shipping within the United States (excluding Hawaii, Puerto Rico, and Alaska).
How will my order be packaged to ensure it arrives safely?
Each artwork is carefully packaged using protective materials to prevent damage during shipping. We include tracking information for all orders so you can monitor its journey.
Can I track my order once it has been shipped?
Absolutely! Once your artwork is shipped, we will provide you with a tracking number to keep you updated on its progress.
4. Returns & Exchanges
What is your return/exchange policy?
Please refer to our Refund and Return Policy for full details. In general, returns are accepted within 30 business days for certain items (such as art prints and original artwork), as long as they are in original condition and packaging.
What if my artwork arrives damaged or defective?
We take extra care in packaging our artwork. If your piece arrives damaged or defective, please contact us within 7 days of receipt, and we will resolve the issue promptly.
5. Prints & Originals
Are your prints limited edition?
Yes, many of our prints are limited edition. Each print is numbered and signed by the artist for authenticity.
How can I care for my print to ensure its longevity?
To preserve your print, store it in a cool, dry place, away from direct sunlight. We recommend framing your print under glass for added protection and longevity.
Are your original artworks signed or certified?
Yes, all original artworks are signed by the artist. Upon request, we can also provide a certificate of authenticity for any original pieces.
6. Art Licensing
Do you offer licensing for your artwork (for commercial use)?
Yes, we offer licensing options for the commercial use of our artwork. Contact us to discuss terms and pricing.
Can I get permission to use your artwork for my business or branding?
Absolutely! Licensing arrangements for business use or branding can be made. Please email us for more information and to discuss the details of your request.
7. Satisfaction & Customer Support
What do I do if I’m not happy with my purchase?
If you’re not completely satisfied with your order, please contact us at info[at]divineny[dot]com. We’ll work with you to resolve the issue through a return, exchange, or adjustment.
How do I contact you for support or inquiries?
You can reach us by email at info[at]divineny[dot]com, or through our Contact Me page for additional options.