Returns and Exchanges

Returns and Exchanges Policy | DivineNY.com

We want you to be 100% satisfied with your purchase!

That's why we accept returns and exchanges within 35 business days of purchase as long as the item is in its original packaging and in the same condition as when purchased. 

Please note that there are some exceptions and conditions that must be met.

Silk Painting Kits

If you wish to return a silk painting kit the paints and other supplies included must not have been opened or used.  Paintbrushes must have their original plastic cover.  All other supplies included in the kit must be in its original packaging.  You must also return the pattern and booklet without any writing or markings.  

Felt Craft Kit or Pattern/Tutorial Kit

If you wish to return a felt craft kit or pattern/tutorial kit, all fabric pieces must be in its original condition and not be cut.  The pattern sheet must be in its original format.  You must also return the pattern and booklet without any writing or markings.  

Returns NOT Accepted for the Following:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • custom order or personalized items
  • digital downloads
  • items on sale

Process to Request a Refund or Exchange:

  1. Email us at info[at]divineny.com within 14 days notifying us of your intent to return/exchange and the reason for the return/refund request.  We must receive your item within 35 business days from the date of purchase.
  2. Use the return shipping label provided and ship the item via USPS or your preferred carrier. 
  3. Please allow 10-14 business days for your refund to process.
Note:  Buyers are responsible for shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.